AI on top of everything we deliver.
No separate AI tab. The same infrastructure, digital workplace and platforms, delivered faster and with better outcomes through our AI Centre of Excellence. Use-case-down, for any business.
Traditional IT hands off a tool. We put AI into the workflow.
With ownership after go-live, not a one-shot install. Three layers, with AI running through the middle of all of them.
Business platforms and our products
ServiceNow, Salesforce, SAP and the other business platforms you run, plus our own portfolio, reached through one conversation with Jeeves.
AI on top of everything
AI agents, automation, authority models and evidence built into how each service runs, led by our AI Centre of Excellence.
Infrastructure and operations
IOMC, NOC/SOC and cloud, run 24/7/365 with decades of operational discipline.
What changes when AI sits on the stack
Fewer tickets
AI service desk and AIOps cut L1 volume. Humans keep the exceptions.
Lower cloud and licence spend
FinOps and AI asset optimisation surface waste across cloud and the estate.
Faster, safer releases
Platform and agent release assurance before change hits production.
Audit-ready AI
Authority models, human oversight and evidence: governance that travels with the work.
Three practices. AI on each.
IT Infrastructure, Digital Workplace and Business Platform Services: recognisable service lines, each showing its AI-powered version on the same stack.
IT Infrastructure
Infrastructure, cloud and network and security operations, run 24/7 with AI that predicts, reduces noise and fixes common issues.
- Infrastructure operations
- Cloud and AI FinOps
- Network and security operations
Digital Workplace
AI that resolves tickets, predicts device issues and optimises assets, plus multi-region field support, with humans in the loop.
See the service →PracticeBusiness Platform Services
ServiceNow, Salesforce, SAP and other business platforms, plus data, analytics and intelligent automation, made agent-ready with governance built in.
- Business platforms
- Data, analytics and intelligent automation
- Consulting and advisory
The AI-powered digital workplace, built as products.
Every product in our portfolio started as a real client problem: an AI service desk, device-issue prediction, and licence and hardware optimisation. As we solve new problems, the portfolio grows.
Jeeves
Digital workplace concierge
One place to ask. A connected way to work.
Explore Jeeves →HAM
Hardware Asset Management
Every asset accounted for. Every handover clear.
Explore HAM →SAM
Software and entitlement management
Control over digital resource access, from request to release.
Explore SAM →Telemetry
Unified endpoint telemetry (DEX Intelligence)
Know the fleet. Trust the evidence.
Explore Telemetry →Opportunity Manager
Enterprise opportunity management
Fewer opportunities. More at stake in each one.
Explore Opportunity Manager →Coming next
Built with our clients. Ask us what we are building next, or bring us a problem worth solving.
Talk to the AI CoE →One place to ask.
Jeeves is the front door to every product in our portfolio. Employees ask in plain language; HAM, SAM, Opportunity Manager and the rest answer in the same conversation, each keeping its own records and rules.
Explore JeevesHow we engage
Proof of concept first where it fits, then managed service with committed cost takeout. Many teams cannot name use cases until they see redesigned work.
Durable ownership, not a project dump
Models change. Permissions drift. Exceptions pile up. After launch we run evals, handle mid-run recovery, and update workflows as capabilities emerge, priced as an ongoing partnership, not a one-time handoff.
Ask about operate →- Model-reseller pitches with no process ownership
- Demo theatre that never reaches production work
- One-shot installs with no commitment to operate
Problem lenses, same capabilities
Service desk and ops
Agents triage and draft; humans own escalations. NOC/SOC and IOMC stay the heartbeat.
Finance back-office
Authority models for what an agent may post or approve: human oversight as governance, not a chat UX.
App ops and delivery pods
Forward-deployed pods map work, ship into platforms, and keep running as models change.
Built to deploy, and to keep running.
Our AI Centre of Excellence in Bengaluru builds our products and brings AI into every service, on four decades of operational discipline.
Inside the AI CoECentre of Excellence
Cloud-native delivery and hyperautomation: the foundation for agents in live processes.
Leadership team
Senior leaders from global corporates: domain judgement that models alone cannot supply.
Our own products
Jeeves, HAM, SAM, Telemetry and Opportunity Manager: built by our AI CoE and proven in client environments.
Marquee customers
Renewals on outcomes in the process: continuity, cost and quality of work delivered.
From foundations to continuous change
How we design services when AI shares the process with your teams.
Trusted where work already runs
Continuity, cost and resilience in live operations: the same muscle that keeps agent work durable after day one.
"Staffing and attrition hurt continuity. IPDigital drove year-on-year cost optimisation and built an academy for skill-ready resources. CSAT improved significantly."
CTO, major multinational consumer goods company"Without a service management portfolio, IT was hard to run. Tailored support, pay-for-use, shared services and a unified desk fixed it. We renewed multi-year."
CEO, US food distributor"They modernised critical infrastructure to the cloud, cut cost, and delivered managed service, cybersecurity and DR, activated in Hurricane Sandy, plus a successful remote working model."
CFO, global investment firmIdeas worth sharing
From AIOps to NoOps: breaking the IT run cost curve
Effort-based contracts penalise efficiency. A three-tier model ties commercials to AI maturity, governs by business XLAs and proves every saving before it is paid.
Read the article →2025-10-07HITL is an authority model, not a chat UX
Human-in-the-loop for agents is governance: who may act, who must approve, and how trust expands as evals improve.
Read the article →2025-05-12NOC and SOC: manage the network heartbeat
Connectivity and security remain critical, and become the runtime heartbeat when agents share production workflows.
Read the article →Where should work become agent output?
Start with one workflow, often the service desk or the asset estate, and decide who owns quality after launch.