One place for employees to ask. Everything behind it, managed.
Our anchor domain is the GenAI digital workplace: AI on top of service desk, field support, experience, assets and ITIL processes, use-case-down, for any business. Our own products sit at its centre.
What we deliver
AI Service Desk
Chat and voice agents that resolve first-line tickets, with humans approving exceptions. Built on Jeeves, plus voice and text ticket analysis that improves answers over time.
DEX Intelligence
Device and workplace telemetry used to predict failures and fix them before users notice, with experience as an operating signal, not a survey after the fact.
AI Asset Optimisation
Software licence and hardware savings found across the estate with SAM and HAM, turning inventory into cost takeout.
ITIL process automation
Incident, change and request flows redesigned for agents, including automated SOP updates so runbooks match how work actually runs.
User experience
Workplace design that keeps people productive and in the loop: accessibility, personalisation and closed-loop feedback.
Optimised field support
Multi-region deskside and field support that blends 24x7 offshore PODs, resident engineers at critical sites and dispatch for thinner sites, so each site gets the coverage it needs.
Before AI, and with IPDigital AI
- Queues grow with L1 volume; SOPs drift out of date
- Asset and licence waste discovered late, if at all
- Device issues surface only after users escalate
- Field engineers idle at quiet sites, stretched at busy ones
- Chat and voice agents resolve first-line work with human oversight
- Licence and hardware savings surfaced across the estate
- Telemetry predicts failures before users feel them
- Field coverage matched to each site’s criticality
GenAI that augments real work
Pilots fail when data is messy, access is unclear, or GenAI sits beside the job instead of inside it.
Work augmentation
A digital workplace that drafts, routes and resolves inside workflows people already own.
Experience as a signal
Telemetry and feedback tell you how work is really going.
One front door
Employees reach every product through one conversation in Jeeves.
Jeeves
Digital workplace concierge
One place to ask. A connected way to work.
Explore Jeeves →HAM
Hardware Asset Management
Every asset accounted for. Every handover clear.
Explore HAM →SAM
Software and entitlement management
Control over digital resource access, from request to release.
Explore SAM →Telemetry
Unified endpoint telemetry (DEX Intelligence)
Know the fleet. Trust the evidence.
Explore Telemetry →Where should work become agent output?
Start with one workflow, often the service desk or the asset estate, and decide who owns quality after launch.