Put AI to work inside the platforms you already run.
Platform work spans design, build, support and constant change. We manage that stack as a service, with deep practice in ServiceNow and Salesforce, support for SAP and other enterprise platforms, and the data, analytics and automation that let agents act on them.
What we deliver
01 Business platforms
The systems of record your teams already run, designed, integrated and supported as a managed service.
ServiceNow
Guidance and implementation to optimise service management, including paths to Now Assist and agent workflows.
Salesforce
Assessment, design, customisation, integration and operations, including Agentforce-ready designs where they fit.
Other business platforms
SAP, ERP, HR, finance and line-of-business platforms your teams already run: integrated with agents, tested before release and supported as a managed service.
02 Data, analytics and intelligent automation
Structured and unstructured data turned into answers people can use, and repetitive processes automated by agents that work inside your controls.
Data analytics and BI
Data platforms, pipelines and BI modernisation, with plain-English analytics, governed access and scheduled reports.
Intelligent document processing
Contracts, invoices and forms turned into workflow steps at volume.
Hyperautomation
Agentic process automation with human approval points, on clean, trustworthy data.
03 Consulting and advisory
The redesign and strategy work agents need before they can act.
Business process consulting
Analyse and optimise processes for efficiency and clearer outcomes.
AI strategy and architecture
AI strategy, prioritisation and enterprise architecture from our AI Centre of Excellence.
Before AI, and with IPDigital AI
- Agents bolted on without approval or audit paths
- Release risk on SAP, Salesforce and ServiceNow changes
- Contracts and invoices stuck in manual handoffs
- Business users wait in a queue for reports
- Agent enablement with governance and human oversight from day one
- Release assurance that covers platforms and AI agents
- Documents turned into workflow steps at volume
- Plain-English analytics with governed access
Agent Enablement
Rolling out Now Assist and Agentforce-style capabilities with authority models, escalation and audit: fixed-price rollout, then managed.
AI Release Assurance
Testing for platform releases and for AI agents themselves: pilot first, then per release or subscription.
Intelligent Document Processing
Contracts, invoices and forms turned into workflow steps, operated on platforms your teams already trust.
Process redesign for agents
Resequence steps so machines handle volume and people keep judgement.
Systems of record agents must connect to
Agents write tickets, update opportunities and trigger approvals in platforms your teams already trust. We redesign those paths, and the data under them, not only the UI.
Business platforms as endpoints
Integrate agents where work already lives in ServiceNow, Salesforce, SAP and other platforms: cases, changes, CRM and service catalogues.
Data agents can trust
Organise access and quality so agents and analytics share trustworthy inputs.
Approval and authority paths
What an agent may do alone, what needs a manager, what needs finance, and how that shifts as trust builds.
Where should work become agent output?
Start with one workflow, often the service desk or the asset estate, and decide who owns quality after launch.